Terms of Service

Kindbee is a software service that helps local businesses manage and grow their online reputation. It monitors reviews on your connected Google Business Profile, generates AI-drafted replies for you to approve and publish, tracks your reputation over time, and can benchmark it against publicly available information about similar businesses nearby. Kindbee is not affiliated with or endorsed by Google.

By using Kindbee, you confirm that:

• You are an authorized representative of the business whose Google Business Profile you connect, and you have permission to manage its reviews.
• The information you provide is accurate and kept up to date.
• You will review replies for accuracy and tone, and you are responsible for the content you choose to publish.
• You will not use Kindbee to post misleading, unlawful, or abusive content.

Kindbee never publishes a reply without your explicit approval. AI drafts are suggestions only; a reply is posted to Google solely after you approve it, including in instant-approve mode where approval is a single tap. You remain in control of, and responsible for, every published reply.

Kindbee accesses Google Business Profile data through Google's official APIs and OAuth flow. Our access to and use of this data complies with the Google API Services User Data Policy, including its Limited Use requirements. You may revoke Kindbee's access from your Google account at any time.

• Paid plans are billed monthly in advance through Stripe.
• You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law.

You agree not to misuse the service, including by attempting to access accounts that are not yours, reverse-engineering the service, or using it to violate Google's policies or any applicable law. We may suspend or terminate accounts that breach these terms.

Kindbee is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Kindbee will not be liable for any indirect, incidental, or consequential damages, or for any loss of profits, data, or goodwill arising from your use of the service. Our total liability is limited to the amount you paid us in the 12 months before the claim.

We may update these terms from time to time. If we make material changes, we will notify you by email or in the app. Continued use of Kindbee after changes take effect means you accept the updated terms.

These terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict-of-law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG). You agree that the courts of Baden-Württemberg, Germany have exclusive jurisdiction to resolve any dispute arising out of or relating to these terms or your use of Kindbee, except where mandatory consumer-protection law grants you the right to bring proceedings in your own place of residence.

Questions about these terms? Email us at hello@kindbee.io.